KAYAK BREWERY TOURS TERMS AND CONDITIONS
Reservation Policy
For questions regarding your reservation, please call 1-231-760-8828.
Weather Policy
Once a tour has started no refunds will be given if the tour is cut short due to weather or choice of not to continue. If a tour is postponed at a brewery due to weather we wait at that location up to 2 hours before canceling the remaining portion of the tour, if a tour is canceled due to this a reschedule voucher will be given, no refunds will be given.
Tours are held regardless of weather (rain or shine).
Reservation and Boarding Information
Please arrive at your designated tour departure point at least 30 minutes prior to the departure time. All trips leave promptly at the specified time.
*Credit Card and ID will be required for damages on all kayak, bike, or SUP rentals.
Rental Policy
(A) Must be 18 years of age or older to rent any of our equipment.
(B) Must have a valid driver’s license.
(C) Must be 21 years of age or older to participate in a brewery tour.
For the safety of our guests, service may be refused to anyone under the influence of drugs and/or alcohol.
All persons involved with our activities/tours acknowledge that said activities/tours are potentially dangerous and agree to hold Kayak Brewery Tours LLC, all owners, employees, and affiliated properties harmless.
Kayak Brewery Tour and Cancellation Policies
We reserve the right to combine tour times if less than 6 people are on a tour. This allows us to show you a better time and have more fun!
Tickets are 100% refundable up to 14 days prior to the date! Within 14 days 50% will be refunded up to 72 hours before your tour. Under 72 hours no refund will be given. The event is rain or shine and subject to weather. We have the right to use our discretion and cancel tours dependent on the weather. We will still go if it is overcast or drizzling. We also have the right to use our discretion and re-direct or cancel a tour in the unlikely event that debris or the detection of a potentially hazardous substance makes any portion of our tour unsafe. We also reserve the right to change your reservation time within one hour of the scheduled reservation time to combine with other groups if your group is too small.
Once a tour has started no refunds will be given if the tour is cut short due to weather or choice of not to continue. If a tour is postponed at a brewery due to weather we wait at that location up to 2 hours before canceling the remaining portion of the tour, if a tour is canceled due to this a reschedule voucher will be given, no refunds will be given.
Tours are held regardless of weather (rain or shine).
NO SHOWS are charged in full for the rental period reserved. Any party that has not arrived by the scheduled time of the rental shall be deemed a NO SHOW.
We reserve the right to cancel your reservation for violations of our policies.
We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather. Reservations canceled due to weather (or any other VALID and APPROVED reason) during the rental period will be given a voucher for credit toward the use of the same or similar piece of equipment at a later date or time, or in the form of a dollar amount to be used on our alternative equipment, and such vouchers will be determined at the sole discretion of Kayak Brewery Tours Staff.
Substitutions
It is inevitable that reserved equipment will occasionally be unavailable due to unforeseen circumstances at the time of your rental reservation. We reserve the right to offer you substitute equipment of equal or greater value in lieu of the originally reserved equipment at no extra cost to you. If no alternate equipment is available, we will try to reschedule your reservation. If we are unable to reschedule your reservation the Kayak Brewery Tours staff will process a refund for you.
Privacy Policy
“Personal Information” means any information that can be used to identify you, including your name, postal address, telephone and mobile numbers, and email address. We collect personal information about you when you voluntarily provide it to us through our services, such as when you create an account or profile, order or register a product, order literature, enter contests or incentive programs, sign up for newsletters, participate in a survey, or contact customer service.
We will not sell any personal information that you have provided.
By making an online reservation with Kayak Brewery Tours, you expressly acknowledge that: (A) Kayak Brewery Tours will send you e-mail(s) regarding reservation and other related information and (B) Kayak Brewery Tours will send you a survey so that you can evaluate your customer experience.
Occasionally, we will send out emails to our customers concerning special offers or providing information about new products and services we offer. In every email we send, you are given the option to remove yourself from our mailing list.
Kayak Brewery Tours uses Google Display Advertising and Remarketing Tools with Google Analytics. To learn more about Google anonymous data collection please visit Google Adword’s Remarketing Policy. To adjust your internet ad preferences in Google Account Settings, please log in to Google and visit the link to the Ads Preferences Manager.
We reserve the right to make changes to this Privacy Policy. Please check this page regularly. Your continued use of our Services following any changes to the Privacy Policy will be deemed to constitute your acceptance of any published changes.
© 2021 Kayak Brewery Tours LLC – Traverse City, MI. All rights reserved. All photos and website components are not to be reproduced or used for commercial purposes and are Copyright of Kayak Brewery Tours LLC.
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